4.30.2006

gravity works at bux, too!

i wish customers would learn how to order, i really do.

today a woman came in and ordered two vanilla lattes. we made them in only a minute and handed them directly to her. that's when she decided to inform us that she wanted them cold.

"cold with ice cubes or cold and ice blended?" i asked so i wouldn't have to remake the drinks yet again.
"ice blended," she told me.
what she neglected to tell me was that she wanted them both decaf. it wasn't until after the drinks were remade that she let us in on that interesting factoid. so - back to the blenders i went to make her decaf cafe vanilla frappuccinos.

"oh! i wanted the ones with no coffee at all. the ones that are all white," she tells me after i finished putting the lids on them.
one customer and four wasted drinks! great. but there is a happy ending - a happy ending for this barista, at least.

when the customer took her drinks to her car, she set them up on the roof when she put her kid in his childseat. as luck would have it, she parked in the front row so all the baristas were witness to both her frappuccinos sliding off the roof of her car and onto her back.

yes - annoying customer got caught in a vanilla bean shower. it was worth it to remake her drinks yet another time just to see the show.

barista rant: don't get huffy with me because my manager is cracking down on customers who want something for practically nothing. don't give me an earful because she charged you correctly instead of letting you cheat bux yet again. and don't threaten to go to another bux expecting me to beg you to stay. you won't be begged and you won't be missed.

8 comments:

silversonic said...

It is only because of her 'coffee shower' that her behavior could be brushed off by anyone.

Love it. She deserved it.

guerrilla blogger said...

instand karma in action...sweet...

Ale8one said...

now that's comedy!

Benny said...

I wonder how HER side of the story sounded as she was telling all her friends and family about it later that evening...

"The morons behind the counter kept screwing up my drink and I wasn't about to go in and ask for another."

Smoke said...

Drugs are just bad, you should try to use Herbal Alternatives as a temporary replacement to loose the dependance!

Guitar Master said...

I wish I could blog as good as you, but what I can do is give you a nice Guitar Lesson!

Ceetar said...

after reading about all these drink remakes, I feel like i should get a discount for never asking for one. She got 5 drinks for the price of one..that's just crazy. It seems like Starbucks really should have a one-remake only policy.

Not Perfect said...

Nice one, Barista Brat. I wish I had more "Karma-in-action" days like that.