my bux is a very busy bux. especially on the weekends. it is usual for the line to go all the way to the front door, and we do our best to ensure the wait isn't too painful.
so, i'm curious as to the behavior of some customers who wait in those long lines. it would seem that if you had to wait a good five minutes just to place your order, you'd have spent that time figuring out just what it is you'd like to drink. right? makes sense to me.
what doesn't make sense is waiting forever in a line, then spending an additional two minutes reading the menu board deciding between having your usual and trying something new. meanwhile, those behind you who actually know what they'd like to order must endure you're excruciatingly slow decision making process.
i have a question. just what goes through your mind those five minutes you stood in line? i know it wasn't "hmm, what will i order today?" because i'm sure five minutes is more than an adequate amount of time to make a choice. is it "gee, why is this line so long?" or "i wonder if the back of my head is as pretty as the front?" or even "when i win the lottery...."
please, be productive. figure out what you want before we ask what you'd like to drink. the line will move faster that way.
customer rant: today i ordered a latte and you gave me a cappuccino. your excuse was that i asked for nonfat milk, and since nonfat milk foams much easier than regular milk, a nonfat latte by default will have more foam. "not if you let the milk settle" was my response. "you ordered nonfat milk" was your baffling reply. thankfully you tried again, and guess what? you let the milk settle and *poof* you magically made a latte. please don't argue with the barista brat and make up lame excuses as to why you don't want to make drinks properly. that will only ensure a "customer rant" in the barista brat blog.