3.05.2006

my venti cup runneth over

so i guess it had to happen at some point. the good part of my heart says this blog is to inform and educate. my bad part says anything it damn well pleases! in every post i will have either a barista rant, a customer rant, or a partner rant. yes, i'm a barista and have many things to say on that matter. i'm also a customer, and since i know what's standard on the other side of the counter, i have many things to say about the customer experience. and of course, i am a partner and i have many, many opinions of my fellow partners. tonight i am tired after a very late close, but i will inaugurate this blog with all three rants. oh joy.

barista rant: why do you ask me, the barista at the bar, if drink x is "yours"? did i take your order? no. did i count your change back to you? no. in fact, before asking me "is this mine?" did we ever have any sort of interaction with each other? NO!
how on earth can i possibly discern if drink x is yours? i promise you, i will be much cheerier and less bratty if you were to approach me in this manner: "excuse me - what drink is this?"

customer rant: why is it every morning i come here there is no half & half for my coffee? why do you have three - count 'em three! - empty half & half containers on your condiment bar? i just saw you do a lobby, so why did you not check the containers? why must you assume that at least one of the containers must be full? and why does this happen morning after morning? (all you stores near freeways - i'm talking to you!)

partner rant: why do you make everyone's job harder? why can't you learn the friggin' cup markings? how hard is it to remember that an "M" in the drink box means mocha? than an "X" in the decaf box means decaf? this is not rocket science! learn the damn markings!

7 comments:

Tammy said...

i love this blog, srsly.

Ceetar said...

I agree with tammy. and you update so frequently.

I wonder what city/town you work in. not that it matters, from the couple of times you've mentioned prices, it doesn't sound like you work in New York where i could visit.

Anonymous said...

is this my drink....good one!

southernbelle_sorta said...

i found your blog on a forum site i'm on, someone said thatit was really good and we'd enjoy it. now, i love it!!! =)

Anonymous said...

what does barista mean?

Manuel said...

Having worked as a barista for a couple of years I can tell you barista means "one who makes coffee for minimum wage for espresso addicts" or something like that....

Allan said...

Everyone should have a venting cup. This blog is an excellent example.