i'm sorry i've been lax with the posts as of late. i wish i could say that my bux has been perfect, leaving nothing to rant about, but unfortunately that isn't true.
in fact, there is much to bitch and complain about, but i have been too overwhelmed with looking for coverage/training/calling people in early/calling other stores for product/dealing with mismanaged schedules/dealing with unhappy customers to post.
for that i apologize. i can tell i need a mini-holiday of sorts because my frustration level is reaching its maximum. i'm getting to the point of not wanting to go to work, even if i'm scheduled with a bomb ass crew. i can feel patience has run out and i fear going off on the next customer that tells me their drink "just doesn't taste right".
i'm hoping these next few days will be better because all the managers (including mine) will be at the leadership conference. not really a 'cat's away, mice will play' situation, but slightly more relaxed nonetheless. here's to hoping we don't run out of espresso like we did last weekend.
guest ranter, shannon: Although my rant is rather trivial in comparison to my fellow customer's sandwich grievance, I am curious as to why 'Bux lingo isn't taught throughout the organization. While on a jaunt through California this past week I decide I needed a caffeinated fix so I went to a local small town 'Bux. I ordered my usual and requested that it be melted. This stumped the Barstonian Barista so much that I - the customer - had to tell the employee what I was referring to. This isn't the first time this has happened, so... what gives?
it's true, because of the constant turnover, the lingo (which SHOULD be key) is lost everytime a partner leaves. i feel your frustration, i really do. 80% of the time i ask for an 'old school' americano, i'm met with a dumb look and a "huh?". that's why i always try to educate my fellow partners, but as you already well know - i'm one in a million! it really sucks when the customer has to educate the employee, but it happens.