i don't understand some of my customers. it's as if they've already decided that anyone who works at bux must be a moron or a complete imbecile (mind you, often times you will find both - but that just means they haven't been weeded out yet).
today a woman came in and handed me a post-it note.
"here, this is what i want. my friend wrote it down because i can never remember what it's called." she informed me.
the post it had the words 'tall double white mocha' written on it.
"did you want a double tall white mocha with two espresso shots or did you want a tall white mocha with double the white chocolate?" i asked her.
"what does the paper say?" she snipped.
"it says 'tall double white mocha'. i'm just looking for you to clarify what the 'double' means." i shot back - pissed that she was treating me as if i were an idiot.
she takes the post-it back from me and reads "TALL...DOUBLE...WHITE...MOCHA!" out loud. pausing in between each word, and pointing her finger in the air for emphasis.
"fine," i say through gritted teeth. "i'll get you a tall white mocha with double the syrup."
i grab a tall cup and start to mark it when she yells out "NO! not the small one. i want the TALL one!"
"you mean a venti?" i practically sneered, but her idiocy was lost on her.
"the tall one!" she yelled again and pointed to the stack of venti cups.
my fellow barista brat told me i deserved an award for not going off on the lady. i tend to agree.
partner rant: please, please, PLEASE make a proper schedule! just once, just so i know you're capable! today our orders came in - just like they do EVERY monday, and still you failed to ensure there would be a person on the clock to put away the product. what was the result? well, boxes and boxes in our tiny backroom making it very difficult to re-stock and prep. and i bet you'll start bitching tomorrow when you see they weren't magically put away by elves in the night. it is your responsibility to manage the store and that includes the schedule. we will not work off the clock so don't try short scheduling us again!