even rude customers can have an off day!
we have a customer who comes in daily to my bux. she's older and immaculately put together. from the top of her highlighted head down to her open-toed fendis she reeks of old money and a rotten attitude. she never once has cracked a smile (although i tend to believe that has more to do with the botox and less to do with her disposition) and never has she been polite when ordering her drink. not only is she a mega grump each day, but she's also too lazy (or just too superior) to throw her straw wrappers away.
so imagine my surprise yesterday when she initiated a short pleasant conversation with me! she still didn't smile but she asked how my day was going and thanked me after her drink was made (something entirely unheard of for her). my fellow baristas and i were in shock when she threw her own straw wrapper away as well as toss some change into our tip jar.
in addition to this customer mr. "distinctly told you!" came in after taking some happy pills. he thank me profusely for leaving enough room in his drink as well as calling me "sweetheart" and "dear". who knows if his new lease on ordering coffee will stick, but it was nice to see he was more than capable of being polite.
of course i'm not holding my breath that these two won't quickly revert to their former grumpy selves.
partner rant: don't give me attitude because you need help finding shift coverage. you're not even from my bux! i know you hate calling around to other stores looking for coverage, but when i ask you to call back because we are experiencing a rush and are too busy to give you phone numbers, don't snarl at me with a "thanks for NOTHING!" before hanging up on me. this is not the way to make friends and influence, ok?