when i started my shift yesterday the assistant manager warned me that "everybody is a jerk today!". apparently something was in the air and his morning was filled with grumpy customers and their demon offspring. my first ten minutes on the floor were spent listening to him complain about every customer that rubbed him raw. their offences ranged from not saying "thank you" to suggesting he find a "more experienced" barista to help him on bar.
i guess that's the reason why he couldn't find time to prep or clean for the closers. i guess that's why he decided to spend the last hour of his shift in the backroom and i guess that's why he couldn't be bothered to say good-bye to us when he left for the day.
so, although i had twice as much to prep and twice as much to clean, amazingly i had ZERO customers with attitude. not a one! there were no complaints of "i didn't order it like that!", "this tastes burnt" or "you're taking too long".
i guess i could have deduced that all the idiot customers ordered their coffee earlier in the day and i just hit the cool customer jackpot, but i'm pretty sure the reason my assistant manager had so many complaints was because he is very complaint worthy. he's only been at my bux for a couple weeks and already he is becoming a legend - or should i say "infamous".
partner rant: i understand you're having an off day. i did everything in my power to let you go home three hours early, even though it meant i was running a person short. in exchange for letting you go home and deal with your drama, i asked you to stock the bathroom and condiment bar before you left. it was a task that would have taken you ten minutes tops. so why did you lie to me and tell me that everything was stocked? not ten minutes after you went home a customer informed me that there were no paper towels or toilet paper in the bathroom. mind you, i was in the middle of stocking the condiment bar. you know - the one you supposedly had taken care of.