it's equally frustrating for baristas and customers when we run out of product.
believe me, we baristas feel bad when someone orders and pays for their drink, only to find out that after five minutes of us searching high and low we do not have the soy/chai/vanilla/whipped cream/caramel sauce or lemonade to make their beverage.
too many times i've had to apologize to someone because someone dropped the ball when it came to stocking the store.
and yes, it sucks to be chewed out by a customer for having no product (especially since we baristas have no control over what's ordered - that's a management issue) and then the mad district dash to pick up product from other stores sucks as well. it's not uncommon to be called in early specifically for the task of searching out product. it's also not uncommon to be a person short on the floor because a manager has asked a barista to burn their gas driving around town on a scavenger hunt.
i'll be honest, driving around for product should never happen - but it does ALL the time.
that's why, although unfortunate, it was not surprising to hear that a partner was involved in a car accident when she was out picking up product. luckily she wasn't injured. the same, however, could not be said of her car.
now she's requested to talk with the district manager since she believes the accident is in part bux's fault and i can understand why she feels this way. if the store was stocked she would have been making drinks, not making lane changes. i have no idea what the district manager will say or what recourse - if any - the barista might have. let's just say it's going to be a gossip filled weekend!
barista rant: there's no such thing as breve soy! there's no such thing as half&half made with soy at bux! i even explained - in detail - what made soy soy and what made breve breve. so why, after i'd explained it to you, did you look at me blankly and say "i don't care about anything so long as you use breve soy". is it because you're stubborn? is it because you believe if you ask for it enough somehow i will magically be able to create breve soy just for you? please, if you are going to insist on a certain kind of milk, make sure it actually exists.