this morning a woman phoned in an order for three coffee travelers (coffee in box to take with you). she said she was having a 10am meeting and she wanted to take coffee with her to the office. so at 9:35 we began brewing coffee for her designated 9:45 pick-up. when she didn't show up promptly at 9:45 we weren't too concerned because people show up a few minutes late all the time for travelers. but when the travelers had been sitting there for half an hour and there was no sign of her, we figured she'd decided against coffee at the meeting and didn't have the decency to call and cancel her order.
it sucked to have wasted our time and coffee like that, but we quickly got over it. at noon the woman called again, apologizing profusely and explaining that the meeting had been bumped to 1pm. she asked for three more travelers but this time perky assistant manager informed the customer that she'd have to pay for the travelers in advance since she never showed up for her first order. the woman complied and sent someone from the office to pay in advance for the coffee.
end of story, right?
at 12:45 we had the pre-paid travelers ready for her, but still she didn't show. she didn't show at 1pm and she didn't show at 1:30. perky assistant manager called the number the customer had given her, but there was no answer.
it wasn't until 2:45 (a half hour after perky assistant manager went home) did the customer call us back.
"i'm so sorry about the coffee! we just got swamped here and i couldn't send anyone to get it." she explained.
"it's still here waiting for you so you can pick it up at anytime." i told her, knowing full well she was going to either ask us to redo the travelers or ask for a refund.
"well, the meeting is already over and the coffee is probably cold already so it's not going to do me any good." she was waiting for me to offer a refund but i wasn't going to do it. "i mean, the whole reason i ordered it was for a meeting and that meeting's already taken place, you know?" she continued but i still didn't say anything. "so..."
"so you can pick up the travelers any time," i repeated.
"the meeting is OVER," she was giving big-time attitude. "i don't NEED the coffee anymore so i'd like my money back."
"ma'am, the whole reason you had to pay in advance was because you didn't show up for the first order you placed. i'm sorry but i can't refund your money." i told her.
that's when she started yelling in my ear. that's when she threatened to call my manager and district manager and that's when she again demanded her money back.
even with her threats and insults i still didn't give her the refund.
partner rant: do you have an ailment? are you suffering from restless leg syndrome? is that why you always walk away from your designated position? just because you prefer to work on bar doesn't mean you can shirk your register duties. in case you didn't know bux does not allow you to pick and choose your duties. either suck it up or turn in your two weeks notice.