last week i wrote about newbies who seem so clueless it's a wonder why they were ever hired. it's true, however, that sometimes these newbies become solid partners who more than earn their paychecks. conversely there are newbies that start off spectacularly then steadily turn into unproductive whiners.
a few weeks ago a newbie from another bux was covering at my store (that's how desperate we were for coverage). although she'd been with the company for less than a month she was solid at register, frappuccinos, and competent at bar. she had a great attitude, mixed well with our customers and was fun to work with. so when i found out she was covering another shift at my store i was actually excited since she had been so great the first time around.
when she called to let us know she'd be fifteen minutes late i didn't think too much of it. but when she breezed in half an hour late out of uniform and tossed out a "what's up, brat?" i was slightly miffed. it then took her another ten minutes to change into her work clothes before she was ready to join us on the floor.
i wish i could say that she was golden for the rest of her shift, but she wasn't. in fact she was like a different person. she whined when asked to stock the bathroom, she was less than welcoming with customers, and she seemed to have regressed when it came to bar, forgetting recipes and messing up on drinks. i could hardly believe this was the same girl that wowed us the last time she covered a shift at our store.
when her shift was over she asked me "was i as good as last time?" and i gave her an honest answer: "not even close."
why do stellar newbies go bad?
i have no idea, and really there's no excuse. hopefully she'll learn but usually once they "go bad" there's no turning back. and some wonder why turnover is so high at bux.
customer rant: i'm glad you like the new bux cd - really i am, but could you refrain from playing it so loud that your customers have to practically yell when placing their orders? and when a customer asks you to turn it down, do so! especially since you have it cranked up past the bux approved level. i know it's your passive aggressive way to drive customers out of the store when it comes close to closing time, and it's truly unacceptable. crank the music up as high as you like when the doors are locked and you're cleaning, just remember that bux is supposed to be "the third place" - not YOUR place.