"I was working with Brittany (a recently re-hired partner) and although I'd heard from other people that she had an attitude she'd always been cool with me. So, during a rush her two sisters show up to give her a ride home. One of Brittany's sisters ordered a tall cappuccino and when I handed it off to her she pulled a face and said "OMG can you just slap that boy at register!"
I responded by saying "I'm sorry, is there something wrong with the order?" and she said "Yea, it's supposed to be a mocha light cappuccino!"
So I was trying to figure out just what she ordered when I asked "Oh, did you mean the mocha light FRAPuccino?"
That's when she got all crazy and starts speaking really slow, as if i'm an idiot. "I...want...a...mocha...light...C-A-P-P-U-C-C-I-N-O."
"So you want mocha in the cappuccino?" I asked her and she nodded her head. "So what do you mean by 'light'?" I asked because there is no such thing as a mocha light cappuccino.
"A mocha light cappuccino is what I mean!" She said again.
Obviously we were having a communication problem so I attempted AGAIN to figure out what exactly she wanted. "Do you mean 'light' as in weight or 'light' as in non-fat milk?"
"OMG what is wrong with you people!" She practically shrieked and then walked away from the hand off counter.
Next thing I know, Brittany walks over to bar and pretty much pushes me out of the way (mind you, she was off the clock and out of uniform). "Brittany, I can make the drink, I just need to know what your sister means by 'light'." I said as nicely as I could, even though I was pretty ticked off.
"She means non-fat." Brittany told me.
"I asked her that and she said no." I said to Brittany. "I'll finish the drink now that I know what she meant by 'light'." When the drink was made I called "tall mocha NON-FAT cappuccino on the bar" and her sister grabbed it and left.
I wish that was the end of the story but there is more! Ten minutes later my manager called me into the backroom to ask me what happened. I told her the whole story and when I'd finished my manager informed me that Brittany's sister had just called the store to complain about me - but instead of saying she was Brittany's sister she acted as if she was a normal customer. She lied and said that not only did I have a bad attitude but I only put an ounce of coffee in her drink, blah, blah, blah and thank goodness there was a helpful co-worker on the floor (Brittany) who actually knew how to make the drink and if it wasn't for "the co-worker" she would never come back to starbucks ever again!
It's bad enough when you have a bitchy customer, but when that bitchy customer is a relative of a fellow partner AND when they call your manager to lie and complain about you, then it's beyond ridiculous.
barista rant: guess what? we don't make our own pastries. we don't hide them and we don't sell them to the highest bidder. please try and remember this when we run out of your favorite muffin, ok? don't tell me to go back and make you another one, don't say that i'm hoarding them for myself and don't accuse me of "black market" selling them to customers who are willing to toss big money into the tip jar.