last night i worked with a newbie who has been with us for nearly a month. i was assured by perky assistant manager that newbie was "shaky at bar but solid on everything else". after working four hours with him i now know perky assistant manager likes to streeeeeeetch the truth.
let's just say that newbie from last night made cell-phone newbie look like partner of the month.
when i asked him to empty the trash he complied. he just neglected to replace the can liners.
when a customer asked for iced coffee, he grabbed a hot cup and poured the iced coffee inside instead of using an iced cup.
he filled the decaf hopper with regular espresso beans and asked "is there a difference between the two?" when it was brought to his attention.
he continually mis-marked cups all through the night, never remembering that "M" stands for "mocha" and not "misto".
and he told a customer that we sell ice cream when we clearly do not.
the sad thing is he's a really nice guy. it seems that he wants to do the work, he just has absolutely no ability to remember how to do it. i'm not sure if it's a question of confidence or if he really is unable to retain any of the information he's been given over the last month but either way i don't see how he's going to last.
barista rant: please do not throw a tantrum in my store because we ran out of soy. i know it sucks that you drove all the way over here to get your half-caff triple venti sugar-free vanilla soy three splenda extra hot foamy latte only to find we ran out our supply of soy milk but that does not give you license to pitch a fit. especially when the people working the night shift are NOT the ones who messed up the ordering.