newbies can be annoying in the beginning, and some partners are just plain mad at the world, but for the most part bux baristas are a pretty tight group. we may not all be best mates, but we do look out and care for each other. so when something bad happens to one of our own, we rally around to help.
sometimes it's as simple as giving a fellow barista rides to and from work when their car is in the shop. sometimes tragedy befalls someone and you'll find yourself volunteering to cover shifts for a partner who has suffered a miscarriage. no matter how big or small one's issue might be, we baristas do our best to help.
at my old bux we had a partner who had one foot out of the cafe but after a serious sit down talk with the manager he did a full 180. he'd turned into a near model barista but after a full month of dress code compliance, no cash overages/shortages and a couple MUG awards this partner pulled a no-show.
concerned, we called his cell phone numerous times. three hours after he was supposed to clock in he finally called us. turns out his house had burned to the ground just before dawn and he'd spent the morning talking to the fire chief, settling his family into a hotel and calling the insurance company (his parents spoke only broken english). my bux felt terrible and immediately pulled together to help him. some of us donated our tips or bought gift cards. others donated work clothes and groceries. we baristas cheerfully helped him out in any way possible.
this partner lasted only about another two months at bux. although very appreciative of our help he soon returned to his old ways of showing up late, messing up his till and forgetting to bring his hat and apron. he ended up being a no call/no show for a full week - sealing his status as a "terminated partner".
we later learned there was no fire. his family wasn't racking up hotel bills, nor were they clothesless or possessionless. he made the whole thing up because he'd overslept and he didn't want to get a third strike.
did it suck to find out he'd been lying?
it sure did.
did it change our attitudes about helping our fellow baristas when they are in need?
not a chance.
barista rant: you ordered ONE venti frappuccino. you asked me to split it into FOUR tall cups. so why did you complain that all four cups weren't filled to the top? why did you accuse me of "shorting" you? even after i did the math for you and explained that ONE twenty-four ounce drink is not equal to FOUR twelve ounce drinks, you still insisted i give you what you "paid for". guess what? your bullying won't get you free frappuccinos. know why? because i insist you get what you pay for.