so, i encountered my first high maintenance customer at the new bux.
you may remember my rants about bux customers that want us to make drinks that aren't on the menu. i'm not talking about adding a couple pumps of syrup here, or using organic milk there. i'm talking completely made up beverages that are pains to make, just to satisfy some person's bizarre need to feel special.
not only are the drinks annoying to make but the customers watch our every move, squawking if an extra granule of sugar makes its way into the cup or if the milk is at 166 degrees instead of 165.
an oft requested non-menu drink is a frappuccino made with soy milk. there are rumors that bux will actually start making a soy frappuccino, but as of now we don't do them. when customers would ask for a soy blended drink, i would let them know we didn't have any such drink but i could make them a soy drink on the rocks. that usually appeased them, but even if they bitched and moaned, i didn't comply.
so, today when a woman came in requesting a drink that was ice blended and made with soy,i was prepared to give her my usual "we can't do that" speech. unfortunately another partner piped up and asked, "well, what is it you want? i'm sure i could make something for you even though it's not on the menu".
i cringed inwardly knowing that she had set herself up for the nightmare of a lifetime.
sure enough, the lady wanted a soy blended drink, but made with tea instead of coffee or espresso. now, we have three different iced teas every day. one herbal, one green and one black. are you really shocked to learn that none of these teas would do for miss "blended soy"? no, she wanted a MIX of mint tea and chai tea (NOT the sweetened concentrate - just the plain stuff) which meant we had to special brew the combination just for her. that meant waiting four minutes for it to steep. then she wanted sugar free syrup added to the tea and then soy and then blended.
my fellow barista did all this for the lady, and guess what?
"um, this just doesn't taste that good at all. can i just have a caramel frappuccino instead?"
see? that's why i just say no when it comes to freaky specialty drinks.
barista rant: i'm sorry we ran out of plastic forks. i know it's an inconvenience, but really your reaction was pretty pathetic. "can you check?" you whined, and when i informed you that i was positive there were no plastic forks in our store, you got agitated. and when i told you that the sandwich shop next door was sure to have them - you squinted your eyes and sneered, "then why don't you go ask them for some, so the next time a customer wants a fork you will have them?" sure, i'll have plenty of forks on hand next time you come around. the better to stab you with, my pretty.