we have some stubborn customers at my new bux - especially when it comes to soy milk.
i don't know if it's the area my new bux is located in but we go through multiple cases of soy a day.
i'm not complaining, and i certainly don't mind steaming soy for lattes, mistos or caramel macchiatos (but i do hate soy cappuccinos! the soy we use doesn't steam as well as some other soy milks do) nor do i mind putting soy in iced mochas or adding it to iced cafe con leches. what i do dislike, however, are the customers that will waste ten minutes of my time trying to convince me to go against policy and blend them a soy frappuccino.
i've posted before of the whispers that we will be making a soy frappuccino in the near future, but if i don't have a recipe card for it - i'm not making it! these customers who want the soy frappuccino will often settle for an iced white mocha WITH whipped cream. so apparently their aversion to dairy frappuccinos isn't because they're lactose intolerant.
after growing tired of iced soy drinks, they will again try and coerce us into blending soy for them.
"please! i'll tip you a dollar!"
"come on, just this once - for me?"
"i know you're supposed to say yes to anything i ask! i heard an interview with howard schultz and he said so!"
these are just a sample of the different ways customers beg for soy frappuccinos in my new bux. but you want to know the best part? after ten minutes of whining and pleading they end up saying, "fine! just give me the damned caramel frappuccino with extra whipped cream."
customer rant: i have a suggestion. if you are a new barista and you don't know the drink recipes - don't go on bar. if you are put there, then don't fight with the customers about how the drinks are made. i ordered an 'old school' iced americano and you put water in it. when i informed you that 'old school' meant no water - just ice and espresso - you rolled your eyes and said, "ma'am, ALL americanos come with water." 1) i'm not old enough to be a ma'am, all right? 2) don't try and school customers that know more than you (especially if they are partners). 3) learn the damn drink recipes!