tomorrow i start at the new bux. i'm not excited, i'm not dreading it, i'm not shivering with antici---pation.
no, it's just going to be another day, albeit another bux. i'm sure some of the drama will be the same and i'm sure i'll hear many of the same customer complaints. but who knows, it's in a slightly more affluent area so maybe my tips will be higher.
of course, my last shift at my old bux had to have a memorable incident.
while working on bar i noticed a woman kind of hanging about the lobby. at one point she even got in line, only to jump back out once she made it to the register. a couple times she made eye contact with me, then would continue to just hang about the store. honestly, i thought she might have been impaired in some manner because she did not look all together "there".
so after about ten frappuccinos i forgot all about her. i was too busy in that blended beverage corner we so affectionately call "hell" to think any more about her. when the register partner called me over because a customer needed "assistance" i wasn't all that surprised to see it was the afore mentioned lady.
"hi, what can i help you with?" i started in my usual 'treat the guest nicely' manner.
"yeah, i have a bone to pick with you!"
"with me?" i was genuinely curious. was she mad i didn't wave hello when she made eye contact with me?
"well, not you but with your workers last night."
"really, what happened?"
"well, i come her all the time," she started to explain and already i knew she was just some scammer looking for a freebie. "and last night i came here with my whole family and everything was wrong!"
"i'm sorry to hear that," i continued in my bux 'just say yes' voice.
"yeah, everything was wrong!" she repeated. "all the coffees, all the sizes, even the pastries!"
now, just for some insight - a good scammer has a general, yet specific story. "oh, that girl with the longish hair was rude to me and gave me the incorrect change." or "that tall guy made two tall frappuccinos instead of two ventis." this lady's story was just too general to be true. it struck me very odd that my fellow baristas were incapable of getting ONE item correct for this lady and her "family".
"yeah, i just got out of the hospital yesterday and everything was wrong!" she was trying to tug at my heartstrings, but it just wasn't working.
"i'm really sorry to hear that. how about a coffee for your trouble?" i offered, knowing full well she wanted some free drink coupons.
"uh, well they were all wrong!" she repeated again.
"oh, is your family here with you?" i asked. "i'd be happy to give them a free drip coffee as well."
"uh, no they were so mad they didn't want to come back here."
i asked the register partner to fill a grande cup with drip coffee, gave it to the lady and apologized for her experience. realizing she wasn't going to get anything else from me, she took the coffee and ran.
are you surprised?
barista rant: i know it's hot. i know you want water. so if a group of four of you walk into my bux, ask for the water all at the same friggen' time! don't ask one at a time. it is more annoying than you can possibly imagine for me to put a cup of water in front of one of you, only to have another one of you ask for a *surprise* cup of water. and then to repeat this same process two more times is not only time consuming, it's incredibly rude. just ask for four cups of water at one time, all right?