we have a rash of newbies in our store. normally one or two newbies at a time is manageable but we have four and that means unhappy customers and stressed out partners.
two of the newbies are typically overwhelmed, one of them is surprisingly adept (especially considering she is still in high school) and the other is on his way out.
this guy has been in our store for only two weeks and already has rubbed almost all of us the wrong way.
the very first day i worked with him it was clear he was not a keeper. when he was supposed to be in the backroom finishing up the register training module, he was instead talking on his cell phone.
"are you on a break or something?" i asked.
"uh, no - just doing this boring register training thing." he answered without hanging up his phone.
"really? how far have you gotten?" i asked, still eyeing the phone against his head.
"i don't know, i can't really tell."
"hang up the phone," i told him, dumbfounded that he wasn't picking up on my not so subtle hints before. "you're not being paid to chat with your friends, ok?"
"well, no one was back here with me so i figured it was all right." was his sad attempt at an explanation.
not two days later he was caught text messaging when he should have been prepping coffee grounds and yesterday he was caught giving free drinks away to his friends. not only that he was a no show to one of his shifts last week and he still has no idea how to make a latte.
i'm sure he'll be fired soon if he doesn't quit on his own. i won't be sad to see him go, but it sucks that he's wasted our time.
barista rant: is it really necessary to spill sugar and milk all over the condiment bar when you customize your coffee? and if so, is it really so difficult to clean your mess afterwards? was the condiment bar filthy when you got there? no! so why do you feel entitled to "leave your mark" for the rest of the customers? don't be a piggie!