i've written so many times about the dumb things customers do and say, but to be fair we baristas have been known to really stick our feet in it as well.
dumb partner move #1
- i was working with an old school partner when one of our loyal customers came in. it took me a second to recognize him because i was only used to seeing him in his police uniform instead of the casual clothes he was sporting.
"day off?" i asked him as i took his order.
he smiled and lifted the bottom of his shirt revealing his badge hooked onto his belt.
"nope," he said and i easily understood that he was working undercover that day.
we chit chatted a little more while he waited for the seasoned partner to finish making his drink.
"hey! aren't you a cop!" seasoned partner exclaimed as he handed the drink over. loyal customer gave a slight nod, trying not to be obvious, hoping the seasoned partner would catch on and shut his mouth. "what, are you undercover today? i was making your drink thinking, 'hey, that guy looks exactly like that cop that comes in all the time' and it IS you!"
when seasoned partner realized his faux pas he attempted to smooth it over but only made it worse. "oh man! was i not supposed to say anything? did i totally blow your cover? damn, i'm all 'hey you're a cop!' and now you probably want to arrest me!"
loyal customer NEVER came in out of uniform after that.
dumb partner move #2
- there had been rumors that some bux bigwigs were touring our district. every store was in a state of high alert making sure the backrooms were neat, the partners inviting, and the lobbies sparkling clean. when each manager got word that the bigwigs had split up so they could visit more stores, it sent a wave a panic throughout the town as each store hoped to be visited by the "cool" bigwig and not the "anal" one.
after the bux down the street was visited by mr. "anal", my manager received a phone call warning him that our bux was next on the list. he told one of the shift leads to check the lobby once again because if there was even a solitary crumb on the floor mr. "anal" would notice it immediately.
"hey, don't forget he's bald and wears round glasses!" my manager reminded her so she could greet the bigwig with a smile when he walked through our doors.
"hey, i think he's coming!" she called out after wiping down the tables on our patio.
we all braced ourselves for mr. "anal" but when a bald guy with round glasses walked through our doors in shorts and sandals instead of a suit, the shift lead called out to us, "relax guys! it's not mr. "anal", it's just a regular customer!"
the look of horror on my manager's face revealed that the regular customer was indeed mr. "anal".
he never let the shift lead live that day down, either.
barista rant: i really don't have a problem being called "ma'am" because i know most people are trying to be respectful when they use that term. what i DO have a problem with is being called "ma'am" by you twenty times before you leave my store! "i'd like a venti drip, ma'am. please leave room for cream, ma'am. how much do i owe you ma'am? may i have an extra cup, ma'am? i forgot to order a pastry, ma'am. can i have a knife, ma'am? i'm sure i have exact change, ma'am. thank you, ma'am. have a nice day, ma'am. see you tomorrow, ma'am." the fact that you're older than me, and yet you insist on calling me "ma'am" a billion times, only heightens my annoyance.