tonight was very busy. the private school down the street was having a function, so not only did we get the after school frappuccino rush - we had both parents and students steadily walking through our doors right up until closing.
that's the worst kind of busy there is. we baristas actually prefer an insane rush of an hour or so as long as it's followed by a decent period of down time so that we can prep and clean. when we have people ordering drinks non-stop, even if its only two or three customers at a time, it's really difficult to make sure the lobby is clean, the drip coffee is always fresh and the pastry case stocked.
tonight was one of those shifts were the list of things that needed to be done kept getting longer and longer. being stuck behind bar for nearly five hours without a break (i'm not exaggerating here) is bad enough without customers whining and complaining:
"you're out of half & half!"
"i wanted nonfat milk in that!"
"this was supposed to 180 degrees but it tastes more like 175!"
the only thing worse is the customers who ask their barista for random things once their drinks are made:
"can i have a venti cup filled with whipped cream?"
"i need an extra straw and two forks."
"give me a cup of water and an extra cup of ice."
"can you tell me the name of the song that's playing right now?"
"how many calories are in a venti soy toffee nut latte if i skip the whipped cream but get three extra pumps of toffee nut?"
and guess what? i get to do it all again tomorrow!
partner rant: what do you do all day long? i'm asking because i very much aware of what you DON'T do. you don't grind coffee, you don't prep frappuccino, you don't take out the trash, you don't fill milk carafes, you don't sanitize dishes and you don't stock cups and lids. you know how i know? i know because i was the one who did them as soon as i started my shift. listen - there's no reason why the first two hours of my shift should be spent doing things you had eight hours to take care of!