today i covered a shift at a different bux.
now, i usually try to avoid working at other stores because a) i hate being in someone else's "kitchen" b) i hate having customers look me up and down, saying "oh, you must be new" and c) nine times out of ten i will be scheduled with their resident pariah.
how lucky that i experienced "a", "b" and "c" today!
because the store has a completely different layout from my own, i stayed on bar. that, of course, brought on it's own series of problems. regulars who were shocked/appalled at seeing a not-so familiar face would quiz me on drink recipes as i handed them their drinks.
"here's your grande nonfat caramel macchiato. thank you!"
"this is my caramel macchiato?" they would ask, pretending i didn't JUST call out their drink to them. "did you make sure to put nonfat milk in it?"
"yes, that's your nonfat caramel macchiato." i would repeat.
"and it has two shots of espresso in it?"
"yes, grande caramel macchiatos come with two shots."
"and you put the caramel drizzle on top?"
"yes, i put the caramel drizzle on top."
"and cinnamon powder?"
"uh, that drink doesn't get cinnamon powder." i tried my best not to sound snippy.
"yeah, i know. i was just testing you."
but the worst part of my shift was working with ms. over-explainer.
now, i thought i had it bad with the talker, but i now realize this store has it waaaaay worse.
"do you know how to work the espresso bar?" she asked me after i'd ALREADY been making drinks for an hour. "because some people don't really know. here - let me show you. this button you push for one shot of espresso. this button you push for two shots - "
"i know how to work bar." i told her and went to rinse a milk pitcher.
"oh, that's good that you rinse the pitchers because most people don't do that. i've told them over and over again that you have to rinse the pitchers but they don't. every single day there are people who don't rinse the pitchers and i tell the manager, but she doesn't really do anything about it."
at that point i just walked away from her and started making drinks again.
"you better make sure you fill the beans!" she pointed to the hopper that was still three-fourths filled. "because if you don't keep them filled you'll get a message on the bar that tells you to fill it and you won't be able to pull any shots until you fill it with beans. and then you won't be able to make drinks because you can't pull shots because there are no beans. so make sure you keep that hopper filled, ok? because if you don't you can't pull shots."
of course she didn't just over-explain bar procedure. she over-explained how to wash your hands, how to empty the trash, how to put pastries in bags, how to sweep, how to hand change back to customers and how to punch out for lunch.
i'm giving myself brownie points for not telling her to shut her trap. and i'm also making a pledge to never work at that bux again.
partner rant: it is not ok - at ANY time - to take someone's jacket without their permission and wear it while you smoke a cigarette outside. it doesn't matter that it's cold. it doesn't matter that you forgot to bring your own jacket. it doesn't matter that the other barista didn't rip you a new one when you pulled this stunt with her. don't. do. it. EVER!