i had a bit of a revelation this weekend.
it all began yesterday morning. kick ass newbie (i'm really going to have to find a new name for her because she is way too good to be called 'newbie') was on register while i was rebrewing coffee, stocking cups and filling the pastry case. everything was going smoothly until i heard a customer scream out "this is FUCKING ridiculous!"
"i'm sorry ma'am but - " kick ass newbie was doing her best to keep the customer calm but the lady interrupted her with more screaming.
"don't give me this bullshit!"
"i'm sorry, but - "
"oh just SHUT UP! where's the damn manager?" bitch lady screamed again.
now it is never acceptable to yell at a barista in this manner. especially when the barista is only doing her job.
"is there something i can help you with?" i asked, knowing i could better handle the wrath of bitch lady.
"she won't give me change for this!" bitch lady held up a 100 dollar bill.
"i'm sorry but we can't give change for bills that large." i told her honestly.
"this is BULLSHIT!" she yelled again. "are you telling me that in this whole store there isn't change for a 100?"
"we don't have enough money in our tills to give you change." i told her calmly. "but i think the store next door might be able to change that out for you."
"well i'm not FUCKING next door, am i?" she was still holding up the bill, as if her profanity would instantly make me change my mind.
"i'm sorry but we can't give you change for that." i said in a very nice tone.
"i don't accept your damn apology!" she screamed at me as i walked away from her.
"well, i tried my best!" i smiled.
"your best isn't fucking good enough!" she yelled as she huffed her way out the door.
two customers who'd been waiting in line tipped us extra for having to put up with bitch lady and complimented me for the way i handled her. kick ass newbie thanked me for intervening and when perky assistant manager heard about the incident she said "damn brat! you're way the hell nicer than i would've been!"
which is where my little revelation came in.
i was nice yesterday. nicer than i would've been six months ago, and i realize the reason bitch lady customers don't set me off like they used to is because of this blog and because of those of you who read it.
it's true, since i now have an outlet for my frustrations at bux, i'm a much calmer barista. when i read your comments telling me that you're better customers because of my rants it inspires me to be a better barista.
so, thank you.
because without this blog and without you readers i probably would've decked her one.
barista rant: don't get pissed at me because you didn't get away with your scam. yeah, i know you want cash for the cd you've just handed me (and most likely stole from another bux) but that doesn't mean i'm going to ignore policy. if fact i don't know of ANY business that gives cash on returns without a receipt. telling me that "the other bux" gave you cash on your return won't convince me, either.