some days at bux everything flows smoothly.
and then there are days like today when it seems the world has swallowed a pitch-a-fit pill.
my very first customer of the day ordered a mocha frappuccino light - not a problem. but because the beverage was made correctly (meaning there wasn't extra frappuccino guts left in the blender) the customer decided to raise hell because she felt she was being shorted.
"this isn't really full." she slid the frappuccino back to me. "can you top it off?"
seriously, there was really no room to 'top off' the drink, but that isn't really what the lady wanted. what she wanted was for me to remake the drink and give her two for the price of one. so i blended about an inch more of the mocha frappuccino light and 'topped off' her drink.
"why don't you use a dome lid and pour the rest in?" she said in an amazingly patronizing tone of voice when she saw i was going to dump the last bit of frappuccino down the sink.
"oh, did you want to pay the difference for a larger size?" i smiled, knowing full well it rubbed her the wrong way.
"forget it!" she grabbed her drink and straw. "next time learn how to make the drink right on the first try!"
the second customer was a woman who ordered a double tall nonfat cappuccino. i know that's what she ordered because i heard her order it. i also repeated the order to her before i started foaming the nonfat milk. but when i handed her a double tall nonfat cappuccino she huffed and whined about me getting her drink wrong.
"i ordered a LATTE, not a CAPPUCCINO!" she rolled her eyes.
"i'm sorry," i said none too sincerely. "i thought i heard you say cappuccino, and i know when i verified the order i said cappuccino and not latte."
"ask the guy on register!" the lady shot back defensively. "hey! tell her what drink i ordered!" she called out to barista buddy.
"double tall nonfat cappuccino." barista buddy replied without skipping a beat.
"well, the both of you are deaf," she muttered under her breath.
"guess i must be improving because i had no trouble hearing that." i told her directly before remaking her drink.
the third jerk customer of the day was a guy who decided his time was more valuable than the three people in front of him in line.
"gimme a double espresso, water, tall hot cup." he ordered and tossed two bucks at me and began reading the paper.
of course i wasn't going to rush his order through and instead finished the drinks i had on the bar - including the drinks of the three customers he skipped ahead of.
"sorry sir, did you want two shots with water in a tall hot cup?" i asked to clarify.
"double. espresso. water. tall. hot. cup." the guy responded without even making eye contact with me.
so i made him a lukewarm americano, which is what i understood his order to be.
"what is this?" he wrinkled his brow and looked at me like i'd just placed a cup filled with urine in front of him.
"double espresso and water in a tall cup." this time it was my turn to respond flippantly.
"i wanted a DOUBLE ESPRESSO and a cup of water in a hot cup! separate! not together!" the guy raised his voice at me. "and i ordered it, like, ten minutes ago!"
well, since i was already in a mood because of the mocha frappuccino light lady and the cappuccino lady, i was extra bratty when i responded to the jerk customer.
"oh, you wanted a double espresso separated into two cups? so you want two solo shots of espresso? which one gets water?" i smiled at him. "did you want the water hot? or just a tall hot cup? or did you want -"
"just give me two damn shots of espresso!" he interrupted me.
"gladly!" i said, keeping the fake smile on my face.
and yes, i did give him decaf.
partner rant: if you're going to have someone from another store cover your shift, please make sure they've been with bux for longer than two weeks. getting a brand newbie to cover during a morning rush doesn't do anybody any good. so please, make sure that whoever covers your shift at least knows how to ring and do lobbies.