one of the great things about working for bux is making friends with (most) your fellow partners. i am still buddies with many people from my old bux, and am very close to several of the baristas at my current bux.
sometimes, though, a person you thought was a friend can turn out to be a real jerk.
we have a barista at my store who has always been friendly with everyone. in fact, every partner in the store (managers included) has always said "that guy is so cool!" whenever his name is brought up in conversation. unfortunately his name has been brought up quite often lately.
when this partner started slacking on his barista duties, the rest of us were quick to give him a break - after all, working at bux is very labor intensive and everyone has off days. but when it became clear that he had given up caring about cleanliness, speed of service, and punctuality, the new store mantra became "yeah, he's cool, but I hate working with him".
i felt more like a babysitter than a barista whenever we were on the same shift.
"hey guy, can you remember to windex the inside and outside of the pastry case when you're cleaning it?" i asked after noticing the plethora of fingerprints on the glass.
"oh yeah, sorry." he smiled back at me. "i was about to do that."
"we have to sanitize ALL the mats." i told him plainly when he asked if it was okay to clean only the ones that 'looked dirty'.
"haha, ok." he laughed. "just thought we might be able to clock out a little early - that's all."
"hey guy, don't forget to empty the trashcans in the lobby." i had to remind him when he'd told me he'd finished all his tasks for the night. "and you still haven't windexed the outside of the pastry case."
"oh, my bad!" he smiled again before complying.
i decided to have an informal chat with him - letting him know that EVERYONE had noticed his performance was slipping, and that it was frustrating since we all knew he was fully capable of doing his job correctly. he apologized and promised to work harder on his next shifts - and he actually did improve, for about a week.
"hey brat, i don't feel like going to my other job today." he told me one morning during a crazy rush. "i'm too tired after working here, so i think i'm just gonna call in sick." he chuckled.
"please tell me you're joking." i responded, hoping he really wasn't considering screwing his other job over.
"it's boring there - all i do is stand around," he sighed. "they won't miss me anyway."
so three days later i was quite upset when i'd heard he called my manager ten minutes before his shift was supposed to start, claiming he had food poisoning. especially since he'd been trying to get that shift covered so he could go to a concert. over the next week i'd heard complaints about him from every barista i worked with.
"he says he's the fastest barista, but that's because he doesn't give a shit about standards anymore!"
"we were left with only two people during the rush because his sister needed his car 'for an emergency'. yeah right."
"he called in on sunday and said he had to take his mother to the airport, but when we phoned his house his mother said he was supposed to be at work!"
the last straw for this barista brat came two days ago.
"aw crud, brat! do you see who we're working with tomorrow?" he asked while looking over the schedule.
when i found out doobie newbie would be with us for most our shift, i looked at the slacking barista and said VERY clearly, "don't even think about flaking out on me tomorrow."
"oh, i wouldn't do that to you!" he smiled. "it's just gonna suck because i'm gonna have to work so much harder!"
although pissed, i was not surprised when i walked into work the next day and found out that he was a no call/no show for his shift. actually - he did call.
he called hours earlier to verify the start time of his shift, and then never bothered to show. he didn't answer his phone and didn't return any of our calls, either.
today i was informed that he made an appearance in our bux this morning - claiming the reason he didn't show up for his shift was because he had to take his cousin to the hospital, and he didn't have his phone to call us and let us know.
yeah, hospitals are notorious for not having any phones, right?
i really, really, REALLY hope my manager fires this barista. yeah, it sucks when a barista isn't pulling their weight, but when they totally disrespect their fellow partners by not even showing up (and then creating the lamest excuses on the planet) repeatedly, then it's time to hang up the green apron and call it a day.
the worst part is he used to be so cool. he was fun to work with, and generally a great guy to be around. if he'd always been a jerk, a slacker and a no-show, then it wouldn't be so frustrating, or feel so disrespectful. i don't know of any barista who thinks he should be able to keep his job (not that it appears he even wants it), and i hope that he's asked to leave before he has the chance to bail on his other shifts.
barista rant: please listen to the words that come out of my mouth. if i ask you 'what size?' don't sigh heavily, roll your eyes and spit 'COLD!'. don't repeat the phrase 'i want it COLD. COLD!' when i again ask you 'WHAT SIZE?'. don't look at my barista buddy, shake your head and ask 'can you let her know i want it COLD?'. and when he asks you 'what size' don't pretend that it was the first time you heard that question all day!