next week i will again be a barista, so this post will be yet another customer rant:
i know how much it sucks when the district and regional manager come to visit (re: scrutinize) a store. not only are all the baristas and managers on edge, but the higher ups always seem to forget that we actually have a store to run. they will continually pull a barista off task to wipe down the lobby chairs, dust the light fixtures, or clean a coffee spill near the outside dumpster. they turn a blind eye to the line of customers waiting for service. they ignore the fact that there is one barista on bar and fifteen drinks on deck. and they blame the store manager for everything - even things beyond their power.
i understand these higher ups have a job to do, and that they want their stores to look perfect, but they must remember that customers don't come in to bux to admire the bean displays. they come in for their beverages and they don't want to wait an inordinate amount of time to partake of them.
it should be apparent to the higher ups that we baristas HATE these visits because it is literally like throwing a wrench into the cogs of an already strained machine. it ruins our mood to be nitpicked, it breaks our flow, and it annoys the customers.
and today it really annoyed THIS customer.
not only did it take an eon to place my order - it took three times as long to get my drink. and it wasn't because the baristas were being slow and lazy. in fact the two baristas on the floor were busting their asses to stay afloat.
barista #3 was scraping gum from underneath the hand off bar.
barista #4 was cleaning the grout in the backroom.
and the store manager had been pulled off the floor so the district manager could relay to him everything that was wrong with the rtd case.
such as the vitamin waters had some of their labels facing off center, one of the organic chocolate milks was missing a straw, and one of the protein trays was on the wrong shelf.
now, i understand that these things need to be taken care of - but NOT when you have a line to the door and only two baristas actually working the floor. unfortunately district and regional managers are rarely aware of what working as a barista is really like, and even if they once knew they have blocked out the memories.
i felt really bad for the manager and his employees at this bux. visits like this always suck - for them AND for the customers.