well, along with the red cups came my store's early christmas present: a manager.
we've had acting managers floating in and out of our bux and few weeks ago they gave us another assistant manager (which was a bit odd considering we didn't even have a permanent manager yet). turns out the newly added assistant manager has been promoted to our manager.
oh. what. fun.
off the clock he seems like a cool guy but as soon as he hangs his apron around his neck he turns into "king cappuccino". he's the one that fought with me over a drink recipe, and he's also the one that turns over the worst mid shifts ever. to be fair he's been promoted in a store that's had a lot of confusion as far as staffing goes. apparently this guys big dream is to one day become a regional manager, which means he's going to have to dazzle all his bosses so that he can move up the bux chain.
this can go in either one of two ways: 1.) he bonds with his baristas, works his butt off and helps create a harmonious environment for the partners and the customers or he turns into a nit-picking, bean-counting killjoy who will fire/transfer anyone who won't ascribe to his personal party line.
i've seen both those things happen in other stores. the manager that chose option #1 (the best manager i ever had the privilege to work with) is ready to be promoted to district manager. the manager that chose option #2 (the WORST manager i ever worked for) was asked to leave the company after just a few weeks.
time will tell if my new manager will check his ego and get with the bux program. if not, i've heard coffee bean is hiring.
customer rant: i applaud your sense of urgency, i really do - but don't forgo being polite for being speedy. you were so concerned with calling down the line that you mismarked cups, and when i realized you had written down "sugar-free vanilla" instead of "vanilla" for my latte, i pointed it out. instead of changing the cup you threw a tantrum - making a big show of tossing the cup across the bar and into the trash. uh, wouldn't it have been faster to just scratch out the "SF" instead of getting a whole new cup? please, slow down enough so that you don't blow a fuse when you have to correct a mistake.