only two incidents from this weekend stuck out:
incident #1 -
after a rush i noticed there was a drink left unclaimed on the bar. seeing it was a cappuccino, i asked the register partner if they remembered who ordered the drink. she pointed at a guy sitting by the window who was working on his laptop and had his bluetooth headset on (which presumably is why he didn't hear me call out his drink). when i handed him the cappuccino he apologized for leaving it on the serving bar.
"i'm sorry you had to bring it over to me," he said. "my car was stolen and i was on the phone with the police."
"oh no, that's horrible." i really was concerned. "you're checking to see if they've found it yet?"
"no," he informed me. "i was reporting it stolen."
i was a bit confused as to why he waited until he was at bux getting coffee to report his missing vehicle.
"i noticed it was gone when i went to get my reading glasses out of the glove box." he continued.
"you mean it was stolen, just now?" i was shocked.
"yeah, but it's cool. it's been stolen before and they found it. i have lo-jack so it's no biggie." he explained, then went back to typing on his laptop.
he hung out in our store for another hour, and when his ride came they both ordered drinks and hung out some more. i've never in my life seen anyone so calm after having their car stolen. he even tipped us before he left because we'd been so nice to him.
incident #2 -
a customer ordered a tall iced coffee in a venti cup sweetened with irish creme syrup. when we explained that irish creme syrup had been discontinued, the guy threw a bit of a hissy.
"well, what the hell am i supposed to put in my coffee?"
"uh, some people use classic syrup, or you can try vanilla." my fellow barista brat explained.
"that doesn't go!" he rolled his eyes.
"well, you can try caramel syrup. or there's raspberry, hazelnut, cinnamon, gingerbread -"
"none of those taste like irish creme!" he huffed. "what do you have that tastes like irish creme?"
"uh, nothing." fellow barista brat informed him.
"fine, just put some chocolate in it." he said and tossed his money at her.
two minutes later we found out why he was so hard up for irish creme. immediately after picking up his drink he popped the lid off and pulled a mini bottle of whisky out of his man-bag. right in front of us he began pouring the whisky into his cup.
"i'm sorry sir, but you can't drink that here." i informed him.
"why not? i paid for it!"
"you can't consume alcohol in our store." i told him and pointed to the door so he'd leave.
"starbucks sells liquor! i've seen it in the store."
"sorry guy, but you have to leave." i told him again.
he started to protest but shut his mouth and left quickly when he saw a police car pull into the parking lot. the funny thing is, the cops weren't getting coffee - they were getting sandwiches from next door.
partner rant: it's fine you wanted coffee on your day off. it's even acceptable that you asked us to grind your weekly mark-out. but holding up the line while you called your family to see if they wanted frappuccinos, then expecting us to give you five drinks for free is beyond rude. it's inconsiderate AND dumb - especially when the person you asked to hook you up is our newly promoted manager.