i’ve ranted before about customers who hold up the line while they spend twenty minutes figuring out whatever it is they want to order. what’s worse is when they decide what they ordered isn’t what they really wanted after all.
this morning a woman asked the register partner to describe every drink on the menu. and when she’d finally narrowed down her choices she wanted a sample of each of them “so i can be sure i like what I’m ordering!”.
she decided on a grande soy mocha (after trying it with whole, nonfat, percent and organic milk). i made her drink in record time (so that she’d finally leave our store) and after two sips she decided she wanted something else.
“i don’t think this is right.” she wrinkled her nose and pushed the drink back towards me.
“you ordered a grande soy mocha, yeah?” i asked her – a bit defensively since i’d been the one to make the samples for her.
“yes, but i don’t think i like it. i think i want to try it with white mocha instead.”
i wasn’t thrilled about remaking the drink for her, but i figured the quicker she got it the quicker she would leave. so after expediting her soy white mocha i bid her a good day.
“excuse me, but i don’t think i like this.” she said after another two sips.
“what’s wrong with it?” i asked, pissed because i knew she was going to want me to remake it yet again.
“i think i want it iced instead. it’s so hot out there today!” she said with a smile, as if that would make everything better.
so i made her wait until i finished the three drinks i already had on bar, which ended up being a good thing because right as i pulled the shots for her new drink she informed me that she wanted it blended instead. i didn’t take the time to explain that we can’t blend soy drinks. instead i threw together a frappuccino and slid it to her as soon as it was done.
“bye.” i interrupted her and went back to making drinks.
before she left our store she turned around and began to say something to me, but i shot her a look that let her know she wasn’t going to get another remake. finally she left and i said a prayer to the bean gods so she’ll never come back to our bux again.
partner rant: don’t get upset if i remind you how to make a drink. don’t yell at a newbie because she told you to reset the timers every time you brew coffee. and don’t bad mouth the manager because he asked you to come to work in proper dress code. if you can’t handle the job then you should find another one.