i can't believe with all the hours i work that i've been fortunate to have dealt with mr. whim only twice before yesterday.
in fact, i had a vague recollection about there being a problem with his drink the last time i'd helped him, but it didn't really stick out in my mind. well - after yesterday's experience he will NOT be soon forgotten.
it all started so innocuously: i was on bar, happily making drinks, when i came across mr. whim's grande latte. now, there were no special markings on the cup - just the normal vertical slash in the drink box, so i was quite surprised when he came back three minutes later to tell me there was a problem with his drink.
i'm getting a bit ahead of myself.
mr. whim is one of those people who believes - no matter how many people's drinks come before his - that he has the god-given right to stand directly in front of the hand-off counter while he waits for his drink. of course, he plops a newspaper on the counter to read while he waits for his drink (mind you, he doesn't pay for the paper - he just believes he has the right to read it while he waits) making it difficult for other people to pick-up their drinks once they've been called out.
when mr. whim's drink is ready he'll act as if he didn't hear you call it three times and continue to read his paper. when he's done with the comics section he's ready for a bathroom break, and only after he's done relieving his bladder he'll come get his drink.
of course there will ALWAYS be something wrong with his drink.
"there's too much foam on this." mr. whim told me after taking a sip of his latte.
"oh, i'm sorry." i raised my eyebrows in surprise. "it didn't say 'easy foam' on the cup."
"i didn't want 'easy foam' - i wanted the regular amount. you put too much on." he said - all the while flipping through a new section of the paper.
"ok, i can take some of the foam off - "
"forget it. just give me an iced latte instead."
so after i gave him an iced version of his drink, the talker pulled me aside and said "that's mr. whim! he always tells us to remake his drink!".
turns out mr. whim is NEVER happy with his drink. and every time there's a different problem: not hot enough, too hot, not enough foam, tastes weird, feels too light, etc., etc. sometimes he wants us to remake the exact drink the same way we made it in the first place. other times he wants something totally different. next time i see him at the hand-off counter i'll make sure he signs off on every part of the drink making process: "the temperature is 160 - is that ok? i'm about to put the foam on top - let me know how much you want, ok?"
hopefully then i won't have to cater to his whims.
barista rant: please listen to me when i ask you a question! especially when the question is: "do you want this blended like a milkshake, or do you want ice cubes in it?" because it's REALLY annoying when you look at your drink and say "oops! i meant i wanted the blended one!" after you assured me two minutes earlier that you wanted ice cubes in your drink.