do you remember my rants about the newbie who, although a genuinely nice guy, couldn't remember how to mark cups, make drinks, or anything else necessary for a barista to remember?
well, he's back. and with a vengeance.
ok, that's not exactly true.
rephrase: his MOTHER is back with a vengeance.
a week before christmas this newbie informed my newly promoted manager that he wouldn't be able to work the shifts he'd been scheduled for because he was going out of town. now, policy hadn't changed between the time he was hired and when he had this talk with my manager. since he hadn't requested the time off in advance, it was now up to him to find coverage for his shifts. reluctantly he spent ten minutes on the phone leaving messages for our fellow baristas asking them to work the week before christmas.
so, instead of trying to call partners at other stores he decides to call - wait for it..... his MOTHER.
yes, newbie called his mommie. was it to vent his frustration? was it to inform her that he'd be late for dinner? no, he called so that she could inform my manager that her precious son had more pressing things to do rather than call around for coverage.
he called his mother, filled her in on the situation, and then told my manager that someone wanted to talk to him about the schedule.
thank god we found coverage for his shifts since we were already understaffed. but here comes the best part: his mother called our manager this morning. why? because newbie now needs new year's eve off! AND he's too busy to call around for coverage!
my manager tried to sweet talk me into working a double shift ("think of the overtime, brat!") but i happily declined.
this newbie and his mother took me back to a time at my old bux where (yet another) newbie had her mother call in for her.
see, this newbie was scheduled to open, but never made it to the store. the opening manager called newbie's house and left a message - concerned that something bad might have happened. twenty minutes later there's a phone call.
"hi, this is newbie's mother." said the caller.
"is newbie ok?" the opening manager asked.
"well, she didn't get much sleep last night so i turned her alarm off."
"you know she was scheduled to open this morning, right?"
"yes, but i don't want her going to work that early. so i'm calling to tell you she quits and won't be coming in again."
newbie's mother mother called in and gave the manager -20 minutes notice.
so long as her daughter got a full night's rest.....
customer rant: i know you're probably frustrated because you have a line out the door, but yelling out "i hate my fucking job!" isn't the best way to get sympathy tips. and really - if you hate it so much, then LEAVE! no one's holding you hostage.