tag:blogger.com,1999:blog-23451718.post801066144086226421..comments2023-11-05T01:12:37.631-07:00Comments on barista brat: perpetual grindbarista brathttp://www.blogger.com/profile/15510119815921727298noreply@blogger.comBlogger57125tag:blogger.com,1999:blog-23451718.post-34707795349583406042008-07-11T15:33:00.000-07:002008-07-11T15:33:00.000-07:00"barista rant: if you're going to use 'fancy lingo..."barista rant: if you're going to use 'fancy lingo' to order your drink, then know what the hell it is you're ordering!!! if you ask for a 'skinny vanilla latte' that's what you're going to get. we have posters all around the store explaining what a skinny vanilla latte is. so when we call it out, please don't take a sip and pretend to gag, claiming splenda makes you ill and you specifically did not order sugar-free vanilla. don't then ask for a skinny mocha to be made with regular mocha and percent milk. and don't argue with your barista when he tries to educate you!"<BR/><BR/>No, sorry. If you must rant, rant at Starbucks for choosing a word that means one thing and redefining it as something else. Maybe your location has "posters" about this, but mine certainly doesn't. There is nothing, anywhere in the store to indicate that "skinny" now means "contains Splenda." Everywhere else it means "fat free milk", not "sugar free". It's like if you offered a "veggie burger" and then served up something containing beef, and blamed the customers because they "should have known that."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-35853093541938823992008-03-05T21:02:00.000-08:002008-03-05T21:02:00.000-08:00bb we love ya, no stories no problem,just let us k...bb we love ya, no stories no problem,<BR/>just let us know you are still with us. starting to worry about you. <BR/>i peek in everyday to see if you wrote something.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-77749748654165211292008-03-04T17:59:00.000-08:002008-03-04T17:59:00.000-08:00Okay BB, you're officially missed and I'm officall...Okay BB, you're officially missed and I'm offically worried. <BR/><BR/>And on top of that, I'm dying to know your take on the recent changes-- Schultz returning to the helm, eliminating the dreaded ovens, the closing of a bunch of Bucks and of course the big shutdown for retraining recently.Johnny Yenhttps://www.blogger.com/profile/06561248220244037567noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-3752716113456584502008-03-04T16:54:00.000-08:002008-03-04T16:54:00.000-08:00Brat, have you fallen off the edge of the earth? U...Brat, have you fallen off the edge of the earth? Updates, please!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-88667248080842556942008-03-03T08:51:00.000-08:002008-03-03T08:51:00.000-08:00Hi, Brat! I'm curious to hear what you thought of...Hi, Brat! I'm curious to hear what you thought of Starbucks' recent company-wide closure for training that got so much press. Did you go? Was it worth it? The press treated it like the earth stood still for 3 hours, but an insider's view would be more fun.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-69829609668929584552008-02-28T11:22:00.000-08:002008-02-28T11:22:00.000-08:00hope you update soon Brat! I'm all layed up from l...hope you update soon Brat! I'm all layed up from leg surgery and I've made it through the archives. Entertain me!! (just kidding. but seriously. you're awesome. can't wait to read new stuff.)Ya Loobluehttps://www.blogger.com/profile/09165425044780025041noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-56559930549360706882008-02-28T06:29:00.000-08:002008-02-28T06:29:00.000-08:00Brat,We miss you terribly. I wanted to share that ...Brat,<BR/><BR/>We miss you terribly. I wanted to share that today there was no breakfast food other than fruit in every store in MExico City, I can just imagine breakfast screams of regular morning visitors when they find out about today's shortage in supply. <BR/><BR/>Hope you'll be back soon.Alicehttps://www.blogger.com/profile/13807617344101669416noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-59624284729740866632008-02-27T19:37:00.000-08:002008-02-27T19:37:00.000-08:00anonymous:"You get paid by the hour so what differ...anonymous:<BR/><BR/>"You get paid by the hour so what difference does it make if you have to grind the coffee yourself - if you weren't doing that, you'd be doing something else."<BR/><BR/>Translation: "What does it matter how long anything takes?"<BR/><BR/>Actually, it matters a LOT. Customers want things NOW NOW NOW -- and if things are slower than they demand/expect, they get pissed. Customer at Brat's stores are used to the current coffee-brewing pace, and adding an extra step to the process will slow things down until the employees get used to it. The point is not how much more work has to be done (yes, it's true, they'd be doing something else if they weren't grinding coffee), but how much longer things will take -- because customers notice if things get slower. 1 minute of extra wait time feels like 10 minutes to a customer in a hurry. One time I had a lady walk out without any coffee at all because she'd rather have no coffee than wait one more minute for it to finish brewing.Magnoliahttps://www.blogger.com/profile/12361701848647427687noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-36400662526396089032008-02-26T10:04:00.000-08:002008-02-26T10:04:00.000-08:00waaaaa -You get paid by the hour so what differenc...waaaaa -<BR/>You get paid by the hour so what difference does it make if you have to grind the coffee yourself - if you weren't doing that, you'd be doing something else.<BR/><BR/>You make coffee. If Stargbucks can't sell an "experience" they are doomed, because like it or not, making coffee is not rocket science.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-74229959353127437552008-02-25T16:49:00.000-08:002008-02-25T16:49:00.000-08:00You are not interesting enough for this...You are not interesting enough for this...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-34427101607866170772008-02-25T09:23:00.000-08:002008-02-25T09:23:00.000-08:00Now it's been over a month since you last updated!...Now it's been <I>over</I> a month since you last updated! ...Is everything ok? Or just plain busy? KFAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-84848676373209943892008-02-24T15:29:00.000-08:002008-02-24T15:29:00.000-08:00Hey brat!Where are you? It's been a month since yo...Hey brat!<BR/><BR/>Where are you? It's been a month since your last post! Is everything ok?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-14825008887326778692008-02-24T12:22:00.000-08:002008-02-24T12:22:00.000-08:00i agree with the honey thing. it tastes like cardb...i agree with the honey thing. it tastes like cardbord. g<BR/>*gag*<BR/><BR/>and brat, i hear you on the ovens. freakin take them away, don't try to cover up the smell! at least the damn sandwiches will be gone in september. wohoo!!<BR/><BR/>as for the shot thing: my bux just got "re-done" as far as the espresso machines go. the day after this guy spent almost all day fixing the two front bars, they both, at the same time, stopped wroking. it seems that the new chip they put in to make the shots "sweeter" actually blew up, and took the engine that runs the grinder with it. i'm not sure what the hell was wrong with the other one, but it too needed major work.<BR/>plus, the shots taste bitter now. <BR/>NASTY<BR/>i feel bad for the cusotmers<BR/><BR/>and sorry, but suck it up about grinding your own COW. we have almost never used pre-packs, it's not that hard.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-32255079213818178342008-02-19T17:17:00.000-08:002008-02-19T17:17:00.000-08:00Is it just me...or is the honey the most vile tast...Is it just me...<BR/><BR/>or is the honey the most vile tasting syrup yet?<BR/><BR/>the topping being a premium honey is actually ok...<BR/><BR/>Anyone else tried it and agree?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-75406583148516875832008-02-19T13:23:00.000-08:002008-02-19T13:23:00.000-08:00BB - I'm a new hire at a Bux in Richmond, Virginia...BB - I'm a new hire at a Bux in Richmond, Virginia. <BR/>I love your blog. With only two weeks experience I can relate to <I>some</I> of your blogs/rantings etc. I truly enjoy what you're writing. Please, keep it up! :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-42055046093235224282008-02-18T06:55:00.000-08:002008-02-18T06:55:00.000-08:00Oh MAN :O( Well I hope things will get better, b...Oh MAN :O( Well I hope things will get better, but it doesn't look promising does it? Hang in there buddy girl!mellowleehttps://www.blogger.com/profile/00437651975076735207noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-70012611005286067522008-02-16T11:02:00.000-08:002008-02-16T11:02:00.000-08:00I like it. Check me out a sirens ramblehttp://asir...I like it. Check me out a sirens ramble<BR/>http://asirensramble.blogspot.com/Mikehttps://www.blogger.com/profile/00836433071339752523noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-76542558085705522142008-02-13T16:27:00.000-08:002008-02-13T16:27:00.000-08:00Yeah, I have to admit that changing the lingo is a...Yeah, I have to admit that changing the lingo is a pain. I actually had a Starbucks employee tell me "back in the day" that a skinny latte did in fact mean skim milk only, just like everywhere else. So that's on the corporation for mesing with the patrons (who then mess with the baristas).<BR/><BR/>"if they wanted skim and sugar free, itd be a "nothing" vanilla latte."<BR/>And if it's *decaf*, skim, sugar free, I've heard it called a "pointless" vanilla latte, which always cracked me up.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-16312013660837326842008-02-11T16:41:00.000-08:002008-02-11T16:41:00.000-08:00ah yes. you might appreciate the post i wrote in ...ah yes. you might appreciate the post i wrote in honor of a recent visit to my local SBs..<BR/><BR/>http://droolstreet.blogspot.com/2008/02/stars-in-their-bucky-eyes.htmlGirlplustwohttps://www.blogger.com/profile/07056576921114387218noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-65666529938387025372008-02-10T13:58:00.000-08:002008-02-10T13:58:00.000-08:00ummm.. grinding coffee takes about 7 seconds, dont...ummm.. grinding coffee takes about 7 seconds, dont whine about it when you get insurance benefits and paid a ton more than most coffee shops (the one i work at offers us NOTHING of the such)<BR/><BR/>and as far as customers "not knowing" what theyre ordering? itd be nice if sbux didnt invent shit and then when someone comes to me and orders a machiato and i give them espresso with foam (and not a caramel vanilla latte, which is what starbucks gives you when you order a caramel machiato) and they tell me i made their drink wrong, its more frustrating. skinny does not mean sugar free, it means skim milk. sugar free means sugar free. if they wanted skim and sugar free, itd be a "nothing" vanilla latte.<BR/>if sbux didnt make shit up, no one would have any problemsAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-3086649077334315222008-02-09T02:43:00.000-08:002008-02-09T02:43:00.000-08:00The espresso machines are being retooled because t...The espresso machines are being retooled because the shots they pull are too short. It's not about the smell (because let's face it, espresso machines themselves don't make much "coffee aroma"; they are kind of stinky, actually) it's about the new focus on espresso. <BR/><BR/>I was a partner back in the bad old grounds-grinding days. I left work every day stinking of oily stale coffee grounds. It wasn't nice.<BR/><BR/>Whomever up there said that 25-30 seconds is the "regular" time for an espresso shot- that sounds like a grossly long shot to me. Yech.00goddesshttps://www.blogger.com/profile/02695830575933533181noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-49652609613354873012008-02-09T02:42:00.000-08:002008-02-09T02:42:00.000-08:00I used to manage a long, long time ago... I opened...I used to manage a long, long time ago... I opened store # forty-something (and that was a long time ago!). We did grind the beans. It was fine. I think the answer might be to get rid of all the other crap (sandwiches, etc.), but continue to focus on the things that make coffee good... that's what people came to bux for to begin with. no?<BR/><BR/>FYI: I just posted a blog about the mistakes Howard is already making as CEO:<BR/>http://riffingspace.com/2008/02/08/starbucks-1-cup-of-joe/Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-37553553870038960202008-02-07T17:48:00.000-08:002008-02-07T17:48:00.000-08:00Here we go again...Here we go again...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-48059529974142622592008-02-07T09:03:00.000-08:002008-02-07T09:03:00.000-08:00Newly-promoted ASM here...But, but, but, hurrah! ...Newly-promoted ASM here...<BR/><BR/>But, but, but, hurrah! We're getting rid of the breakfast sandwiches by the end of the year! They will be gone! And I won't smell like grease when I get home from work! Yay!SoftSilverTainhttps://www.blogger.com/profile/03358273036491446694noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-11345579281703173372008-02-06T14:32:00.000-08:002008-02-06T14:32:00.000-08:00I really hate when Corporate comes up with "great ...I really hate when Corporate comes up with "great new ideas". What looks good on paper isn't practical a lot of the time.<BR/><BR/>We used to have Bus Tubs at Bob Evans. We would pick up a plate, drop it off in the tub under the counter. Fill up a cup of coffee.<BR/><BR/>Now, its go to the dish washer, scrape the plate, wash your hands (cause its hard to scrape it and not get gravy-ied), then fill up the cup of coffee. <BR/><BR/>Its supposed to be better for our customers how?Tanyahttps://www.blogger.com/profile/16652077056817527518noreply@blogger.com