tag:blogger.com,1999:blog-23451718.post7365134925521381304..comments2023-11-05T01:12:37.631-07:00Comments on barista brat: to bux, with lovebarista brathttp://www.blogger.com/profile/15510119815921727298noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-23451718.post-27511586617440627442011-04-29T21:45:41.286-07:002011-04-29T21:45:41.286-07:00I used to work in a deli where giving samples was ...I used to work in a deli where giving samples was the norm. For instance, we had four different kinds of chicken salad. So, I understood and glady let people sample. But almost every day, there would be at least one person that wanted to try 5, 6, or 7 different salads, snarfed the sample down while telling me how horrible it tasted and then demanding a different salad to sample. Wash, rinse and repeat until they had eaten their fill and then waltzed away without buying a damn thing and leaving their messy sample cups and spoons behind on my pristine counter.Jennoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-34831223493037209582007-05-14T15:13:00.000-07:002007-05-14T15:13:00.000-07:00Your customer situations are very familiar to me, ...Your customer situations are very familiar to me, during my 25+ years in retail sales. Some types never fade, they just change faces.<BR/>But here's a hint. When I've been ordering a double short latte for most of that time, giving me a double tall and telling me the extra milk is a bonus, is not the reason the order is for a short.<BR/>Some of us like the coffee taste.<BR/>(signed: WadeGexe)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-85226048275090366542007-04-16T12:34:00.000-07:002007-04-16T12:34:00.000-07:00I did my share of time at *$, and several years la...I did my share of time at *$, and several years later I work in marketing. The thing about the samples is that they're not supposed to inspire people to immediately change from a tall drip to a blendorama special, but they're just to build awareness of how [insert adjective] these drinks are so that when the customer's looking for something new to cure the blues, or when his stepdaughter is visiting for the summer, there's something in their memory bank that's sweet and creamy.<BR/><BR/>Besides, latte drinkers already know who they are. At some point, Starbucks just started "innovating" for its own sake so that things don't look stale.<BR/><BR/>It's great to take ownership of the store as a partner (and I remember feeling the same way), but just accept that people are going to continue ordering half-caf two splenda with-whip vanillamachino ventis no matter what's on the menu...they'll order drinks that other chains make, they'll make things up, and they will pronounce things in ways you couldn't dream of. Many wouldn't know a quality shot if they tasted one. That's the biz. You just have to be thankful for the astute regulars, and ignore the waddling masses.<BR/><BR/>i <3 yr blog, though...it's weird, but i miss working at the bux.robothttps://www.blogger.com/profile/06448058450592146672noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-91551739215668686342007-04-15T20:48:00.000-07:002007-04-15T20:48:00.000-07:00andrew - actually last year we did have blenders. ...andrew - actually last year we did have blenders. and no, they didn't sell either.<BR/><BR/>moxie - yeah, seasonal drinks are expensive. i guess it's because of the extra work that goes into developing the syrup. <BR/><BR/>fabulously broke - those muffins were also seasonal, but i'm sure they will be back. and i agree, most of our customers order the same thing every single day.<BR/><BR/>allan - yes, i think some universities are offering a minor in 'starbonics'.<BR/><BR/>pixie - thanks for reading! there is a nutritional guide at the condiment bar that lists all the drinks, but it doesn't explain them too well. and it sounds like the person who made your hot chocolate added too many pumps of vanilla! hope your next experience is better!<BR/><BR/>schlatko - yeah, our dm wants every partner to sample three times per each of their shifts so my asm made a chart where everyone is rotating every half hour. it sucks. and i want to shoot whoever decided we should offer cbb light. <BR/><BR/>zu.chinni - thanks for stopping by!<BR/><BR/>marcus - i'm thinking i want to transfer to your neighborhood bux, haha.<BR/><BR/>eric - yes, unmitigated gall for sure! i think you should start copywriting your phrases!<BR/><BR/>6th floor blog - yes, i wish bux would remember that our regular customers are the ones keeping us in business, and most of them do NOT order the crazy drinks.<BR/><BR/>adw - slow times would definately be better, but it still makes us mad when they come in every day for samples and NEVER order anything that costs money!<BR/><BR/>beth - that's why you are a beloved bux customer.<BR/><BR/>anonymous - yeah, i've decided to let all calls from work go directly to voice mail from now on.<BR/><BR/>anonymous - amusing for you, yes, haha. not so much for the baristas.<BR/><BR/>skippymom - i've missed you! <BR/><BR/>dr. gonzo - if only corporate were as logical as you.<BR/><BR/>tom - haha, perhaps. even so, i'm never gonna join the starbucks union!barista brathttps://www.blogger.com/profile/15510119815921727298noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-88528615388880322782007-04-14T22:48:00.000-07:002007-04-14T22:48:00.000-07:00Maybe there was a moment somewhere in the 3rd cent...Maybe there was a moment somewhere in the 3rd century A.D. when some emperor issued some edict that the guy in the Roman street thought was just plain over the top dumb, and maybe it was at that moment that the great inexorable rise of empire crested and began to fall, maybe from there it was only one short leap to sheep grazing in the ruins of the forum, and maybe this moment, right now, is when Starbucks passes the zenith of its rise and begins to sink. You think?Tomhttps://www.blogger.com/profile/07575451333006756797noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-61036388671422616962007-04-13T22:37:00.000-07:002007-04-13T22:37:00.000-07:00Whoever came up with the idea of a brewing event f...Whoever came up with the idea of a brewing event for starbucks obviously is thinking with something other than their head (Maybe a foot). People who come to Starbucks don't want to make their own coffee. Their willing to pay that extra dollar to get some pretty good fresh brewed coffee (but more importantly) that they don't have to worry about brewing themselves. For instance, the high school students you mentioned. No wonder it fell on its faceEvan Gannonhttps://www.blogger.com/profile/15238547591592881634noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-75158232071240561472007-04-13T22:30:00.000-07:002007-04-13T22:30:00.000-07:00just came by to give you a skippyhug....i don't ha...just came by to give you a skippyhug....i don't have the [interntet] access or the attention span right now, sorry, really...giggle ...giggle...to indulge in a month's worth of your wonderful posts.<BR/><BR/>miss you brat.<BR/><BR/>hugs, skippy.SkippyMomhttps://www.blogger.com/profile/09479661523059481730noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-65369481430885266692007-04-12T23:13:00.000-07:002007-04-12T23:13:00.000-07:00so are you sayingthat u dont want to call out the ...so are you sayingthat u dont want to call out the drink..' grande dulce de leche blended frappucino with a pump of cinnamon dulce adn extra caramel?' or explaining the difference between the two.. i find it entertaining..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-59039297119048456822007-04-12T17:18:00.000-07:002007-04-12T17:18:00.000-07:00If my work mates called me on my day off, I'd orde...If my work mates called me on my day off, I'd order caller i.d. and start using it!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-66182983714978638682007-04-12T14:09:00.000-07:002007-04-12T14:09:00.000-07:00I have to admit, I usually hate the sample drinks....I have to admit, I usually <I>hate</I> the sample drinks. Too much frou-frou.Cuphttps://www.blogger.com/profile/00306848986781193911noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-24075966394583015782007-04-12T11:50:00.000-07:002007-04-12T11:50:00.000-07:00Ordering at Starbucks is very intimidating, which ...Ordering at Starbucks is very intimidating, which is probably why I don't go there very often. However, I have ordered drinks from there after trying what my frinds were drinking.<BR/><BR/>Maybe if people want samples, they could ask for them at "slow" times, or is there no such thing??ADWhttps://www.blogger.com/profile/08973020172431227067noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-11911399651981407992007-04-12T10:55:00.000-07:002007-04-12T10:55:00.000-07:00It seems like people the frequent coffee houses/St...It seems like people the frequent coffee houses/Starbucks usually order their usual, or what they already know. The other people are too overwhelmed that even with a sample they're afraid to order something that they don't understand.<BR/><BR/>And for Pixie(and others) the Nutritional guide describes what is in each drink pretty sucinctly. http://www.starbucks.com/retail/nutrition_beverages.asp<BR/>I've never seen a paper copy, but if there was one for me to look at when ordering it'd make things a lot easier.6th Floor bloghttps://www.blogger.com/profile/05778365407906872120noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-35595754181656843202007-04-12T08:26:00.000-07:002007-04-12T08:26:00.000-07:00Here hereAnd for the rant, of al lthe unmitigated ...Here here<BR/>And for the rant, of al lthe unmitigated gall.Erichttps://www.blogger.com/profile/10604955846191230905noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-50042490802783657202007-04-12T08:08:00.000-07:002007-04-12T08:08:00.000-07:00thank god that the malaysian starbucks franchisee ...thank god that the malaysian starbucks franchisee doesn't insist on doing those marketing talks... cos i would get pissed off as a customer because it just means more delays<BR/><BR/>and that GOD that our drinks aren't updated that much because customers here would get confused (and not know how to order whatever it is) and then I would get pissed off especially when all I usually want is a low fat latte in my flask. <BR/><BR/>I mean, i even get annoyed when the person behind the counter pushes the new drink they just got... especially when i'm direct about what i want to drink...<BR/><BR/>i love the christina aguilera comment too... and too bad starbucks usa won't read this and change... *sigh*Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-39757209447859127632007-04-12T03:40:00.000-07:002007-04-12T03:40:00.000-07:00cinnamon dulce de latte cafe con leches.THAT is wh...cinnamon dulce de latte cafe con leches.<BR/><BR/>THAT is what i call a mouthful :)<BR/>how DO they come up with such things anyway? I used to barista at bux during my hols, thank goodness no one ever asked me for that. hehe<BR/><BR/>great blog you have here, ur a wordsmith :) really enjoy the writingzuyinhttps://www.blogger.com/profile/05229907335473122531noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-43816192568852171272007-04-11T20:35:00.000-07:002007-04-11T20:35:00.000-07:00Sample every half hour? I think that might be com...Sample every half hour? I think that might be coming from your DM or your SM. Everything I've read says we only need to sample three times a day. I would go nuts if I had to do that every half hour.<BR/><BR/>I guess I've been lucky that, at my bux, there has been very little confusion over the Cinnimon Dolce and the Dulce de Leche drinks..... and it's been MONTHS since I had anyone ask for a Cafe Con Leche.<BR/><BR/>Are you dreading the summer? I read we are geting Creme Frappuccino Light in May. Ugg.... it's gonna be hell.<BR/><BR/>SchlatkoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-84515122997366029232007-04-11T20:00:00.000-07:002007-04-11T20:00:00.000-07:00Hi Barista Brat!First time commenting here but I'v...Hi Barista Brat!<BR/><BR/>First time commenting here but I've been reading your blog for a few months now and have loved it from the first time I came across it. Thanks for the great reads! :)<BR/><BR/>A few weeks ago, I had my first Starbucks experience. I was curious to check one out since I'd been reading your blog for some time and when I came across one I took my chance.<BR/><BR/>It was a confusing experience trying to figure out what to order. Not knowing what the drinks were, I didn't want to make the barista have to explain the whole thing (it was fairly busy). So I just ordered a 'small' hot chocolate -regular brown chocolate- with whipped cream and happily received my order with a smile.<BR/><BR/>It was what I ordered but omg was it sweet!!! Way more than what I usually prefer, I'd take about 1/3 of the 'syrup' or whatever they put in. I'll definitely ask for less next time! <BR/><BR/>Question, if I may :)<BR/><BR/>Are there pamphlets in store that help explain the menu and beverages? I'd like to try some of the 'fancier' drinks but would like to know what I'm getting before I get it. <BR/><BR/>I'm sure there is a way to look it up on the bux site but honestly, I don't want to put in that time just to know what to order when in a bux, lol! <BR/><BR/>Anyhoo, thanks for sharing your experiences through this blog. I look forward to each new entry!<BR/><BR/>PixieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-23451718.post-49728046454111194032007-04-11T19:31:00.000-07:002007-04-11T19:31:00.000-07:00I finally broke down and went to the new Starbux h...I finally broke down and went to the new Starbux here...I was baffled by the choices- I was afraid of badly mis-pronouncing something, so I asked the barista for a large coffee and "one of those pastries".<BR/><BR/>He gave me exactly what I wanted without requiring further explanation. It was cool.Keep the change and all..Allanhttps://www.blogger.com/profile/00419026498128315319noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-12088024034984668702007-04-11T19:06:00.000-07:002007-04-11T19:06:00.000-07:00Well said. Starbucks should stick to the basics. M...Well said. Starbucks should stick to the basics. Most people order their usual 90% of the time, like me. I get so overwhelmed looking at the menu that I just end up ordering my usual tazo chai.<BR/><BR/>Even when summer runs around and I should drink something iced, I tend to go for my hot tazo chai anyway, because I don't like iced drinks. And I also find them cloyingly sweet.<BR/><BR/>They should do some market research and really see who they're selling to (like you said, affluent kids - maybe appeal to another side of them)<BR/><BR/>I do however, want to sample those mango things. I'll buy one tomorrow. But what happened to the delicious cream cheese muffins!? *sob* Oh well.FB @ FabulouslyBroke.comhttps://www.blogger.com/profile/12966672580040786485noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-54958222120110627892007-04-11T19:05:00.000-07:002007-04-11T19:05:00.000-07:00Am I right in thinking that Bux charges more when ...Am I right in thinking that Bux charges more when the drink is the "special" than when you order it "off-season"? My BF got a grande dulce de leche frap last week and I nearly fell over when I saw it was $4.05. It tasted good, but not THAT good.Moxiehttps://www.blogger.com/profile/16863337219007355663noreply@blogger.comtag:blogger.com,1999:blog-23451718.post-10785840262515820762007-04-11T17:24:00.000-07:002007-04-11T17:24:00.000-07:00Heh, that's harsh. I'd get really pissed if my cow...Heh, that's harsh. I'd get really pissed if my coworker asked me to come in so they could go relax and party. Starbucks would make more if they sold frapps blenders for the brewing event. ^_^;;Andrewhttps://www.blogger.com/profile/10107340188944253508noreply@blogger.com